Discover how the quality of your conversations can influence long-term relationships, staff and customer experiences and ultimately your profits. The effectiveness of conversations – both between employees and with customers and suppliers – impacts every organisation and business.
This interactive seminar will provide the opportunity to practise real, engaging and open conversations. Find out how to tap into the ideas and concerns of customers, staff and other stakeholders, and learn how to ask the right questions to identify opportunities and areas for constructive problem solving.
This event is part of the Small Business Victoria Festival and is hosted by Kerryn Powell, Your Time Matters.
Non refundable tickets.